Role Overview:
Do you enjoy interacting with the public? Become a Front of House Museum Volunteer at The Devil’s Porridge Museum and be the welcoming face that greets our visitors. As part of our Museum Mentorship Programme, funded by Young Start, you’ll engage with visitors and receive personalised mentorship to help you develop key customer service and communication skills.
Key Activities:
As a Front of House Volunteer, your primary duties will include:
• Visitor Reception: Greet and welcome visitors, ensuring a warm and friendly experience from the moment they arrive.
• Information & Assistance: Provide visitors with information about the museum’s exhibits, events, and facilities and answer any questions they may have.
• Ticket Sales & Retail: Assist with ticket sales, manage the museum shop, and handle basic transactions.
• Exhibit Guidance: Offer guidance and insights to visitors exploring our exhibits, helping to bring the museum’s stories to life.
• Event Support: Assist with the setup and smooth operation of museum events, providing support where needed.
• Visitor Feedback: Collect and record visitor feedback to help us continually improve the museum experience.
• Mentorship & Training: Engage in a mentorship programme to develop customer service, communication, and problem-solving skills. You’ll receive one-on-one support from experienced team members to help you grow in confidence and capability.
What We Offer:
• Personalised Mentorship: Benefit from a dedicated mentor who will guide you through your volunteer journey and help you build valuable skills.
• Training & Development: Participate in ongoing training sessions to enhance your understanding of museum operations and visitor engagement.
• Social & Networking Opportunities: Join a community of passionate volunteers and staff, with opportunities for social events and networking.
• Behind-the-Scenes Insights: You will gain a unique perspective on a museum’s operation.
• Career Enhancement: Develop experience that will be a strong addition to your CV.
• References: Receive a reference after six months of regular volunteering, reflecting on your growth and achievements.
About You:
Prior experience is optional, as full training and mentorship will be provided.
• Are you excited to learn and participate in training opportunities?
• Do you have a friendly, approachable nature and enjoy interacting with people of all ages?
• Are you passionate about history and eager to share that passion with others?
• Can you volunteer for at least one morning or afternoon session weekly?
• Are you enthusiastic about working as part of a team in a dynamic, visitor-focused environment?
Next Steps:
Are you ready to start your journey as a Front-of-House Museum Volunteer? To apply or to learn more, complete an enquiry form on our website, contact Arna Johnston at info@devilsporridge.org.uk, or call 01461 700021.
We can’t wait to welcome you to our team and support you through our mentorship programme!
